We keep costs down by not monitoring a phone line. Instead, simply drop us a line here if you have any questions relating directly to a PRODUCT or ORDER.
We are no longer answering germination, grow, or troubleshooting emails. Please do some research on Google or join a forum and ask members for help.
Do you think you are missing product? Please ensure you have looked closely at your shipping box’s WHITE FOAM packing peanuts. Your seeds are in sealed micro plastic containers – protected by the foam packing peanuts. Tear everything open. 😉
Sometimes we ship multiple seeds (of the same strain) in one container. Please ensure you have checked ALL your containers.
BEFORE YOU CONTACT US – DID YOU CHECK YOUR SPAM / JUNK BOX FOR YOUR CONFIRMATION EMAILS?
LOOKING FOR AN ORDER OR SHIPPING UPDATE? Go to the MY ACCOUNT section of the store, or check the bottom of your “order shipped” email. If you paid for a trackable shipping service – TRACKING NUMBERS can also be found there.
All Canada / USA orders typically take 3-10 *BUSINESS* days. That means you must only consider MONDAY to FRIDAY as shipping days. We can only estimate the USA/International delivery duration and have no control over postal/COVID delays, customs+border screening delays, or delivery times. (If they get backed up it can delay your package even longer). In our experience most orders arrive in under 14 business days. What you see for tracking information is exactly what we see. We can only help with damaged or lost parcels (with tracking). Otherwise, please do not contact us for basic shipping updates. Please track your parcel and have patience.
Please use USPS.com or CANADAPOST.ca and enter your tracking number in those platforms to check for an update. If your package is extremely delayed (20+ days or longer), feel free to contact either USPS or CANADAPOST. Please do not contact us. We are not USPS or CANADAPOST and there is nothing we can do to magically make your parcel move faster.
Lettermail does not have tracking and we have zero control over its delivery speed or location.
ANY OTHER QUESTIONS? PLEASE EMAIL US DIRECTLY AT WW @ WHITEWIDOW.ROCKS