We keep costs down by not monitoring a phone line. Instead, simply drop us a line here if you have any questions relating directly to a PRODUCT or ORDER.
We are no longer answering germination, grow, or troubleshooting emails. Please do some research on Google or join a forum and ask members for help.
Do you think you are missing product? Please ensure you have looked closely at your shipping box’s WHITE FOAM packing peanuts. Your seeds are in sealed micro plastic containers – protected by the foam packing peanuts. Tear everything open. 😉
Sometimes we ship multiple seeds (of the same strain) in one container. Please ensure you have checked ALL your containers.
BEFORE YOU CONTACT US – DID YOU CHECK YOUR SPAM / JUNK BOX FOR YOUR CONFIRMATION EMAILS?
LOOKING FOR AN ORDER OR SHIPPING UPDATE? Go to the MY ACCOUNT section of the store. Order information and TRACKING NUMBERS can be found there – if you selected a traceable shipping service.
All Canada / USA orders typically take 3-10 *BUSINESS* days. That means you must only consider MONDAY to FRIDAY as shipping days. We can only estimate the USA/International delivery duration and have no control over postal delays, customs+border screening delays, or delivery times. (If they get backed up it can delay your package a few extra days). In our experience most orders arrive in under 10 business days. What you see for tracking information is exactly what we see. We can only help with damaged or lost parcels (with tracking). Otherwise, please do not contact us for basic shipping updates. Please track your parcel and have patience.
Lettermail does not have tracking and we have zero control over its delivery speed or location.