We keep costs down by not monitoring a phone line. Instead, simply drop us a line here if you have any questions relating directly to a product or order. If you are looking for growing advice, tips, or tricks – please Google it. Everything you could possibly want to know is already written on Google.
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Do you think you are missing product? Please ensure you have looked closely at your shipping box’s WHITE FOAM packing peanuts. Your seeds are in sealed micro plastic containers – protected by the foam packing peanuts. Tear everything open. 😉
Sometimes we ship multiple seeds (of the same strain) in one container. Please ensure you have checked your containers.
BEFORE YOU CONTACT US – DID YOU CHECK YOUR SPAM / JUNK BOX?
If you are looking for a shipping update – please see the email that followed after your order was paid for. If you chose a traceable shipping service, there is a link in that email to track your package. Lettermail does not have tracking and we have zero control over delivery speed/location.
All Canada / USA orders typically take 3-10 *BUSINESS* days. That means you must only consider MONDAY to FRIDAY as shipping days. We can only estimate the USA/International delivery duration and have no control over your federal customs+border screening delays, or delivery times. If they get backed up it can delay your package a few extra days. In our experience most orders arrive in under 10 business days. Please have patience.
Something else? Drop us a line!