GUARANTEE

We understand seeds and pride ourselves on the quality and exceptional germination rates of our seeds.  (READ THE REVIEWS HERE).  Unlike all other seed banks which stock hundreds, sometimes even THOUSANDS of different strains from an array of seedbanks, we have chosen to focus on a small amount of the most mainstream, interesting, and exploratory strains and produce them in-house. By maintaining a smaller catalog and lower volumes of seeds we can fully ensure freshness. Actually, we guarantee freshness so much so that we’ll replace any seed that doesn’t germinate.

All our seeds arrive immediately after harvest from our partner breeder (Dark Empire Seeds) in Spain, and are sorted for size, color, and age (PURCHASE B-GRADES HERE), and then processed through a final drying stage to reduce the humidity down to just 2-5%. We then cold store all our bulk seeds at 1-2 Celsius. (This ensures the viability of each seed will be maximized, as humidity and high temps greatly reduce germination rates). As demand requires we pull small quantities from cold storage and package them into their final air tight, sealed, micro containers. We add a small piece of ultra dry (also 2% humidity) silica desiccant to each container to remove any humidity that might have gotten in during final packaging. These packaged seeds are then returned to cold storage until a sale is completed. This ENSURES you are always getting the freshest and most viable seeds that money can buy!

In our experience seeds did not germinate because of improper handling or the wrong germination techniques (usually the latter).  Usually first time growers drown their seeds buy over-watering them, (It happens, we’ve all been there!) or they are not germinating at proper temps (24-27C).  The other common reason they didn’t germinate is because not enough time was allowed. It can take anywhere from 1 day to 10 days for a seed to germinate! Why the longer times? The coat on the seed can sometimes be overly HARD, and not easily letting water in. So, it takes a lot longer for water to permeate and start the germination process. (We actually recommend that ALL SEEDS have their seeds gently scratched with a nail file to help allow water in.)

Some seeds are also natural “duds”.  This is mainly why we offer a germination guarantee. If you’ve done everything perfectly and the seed still does not germinate, then there is a chance you just got a natural “dud”. While this is rare and we have no control over Nature, it usually only occurs in about 1 of 80-100 seeds. Our commercial growers reporting back to us (that grow thousands of our seeds per run) have confirmed this natural ratio.  So if you have more than 1 seed not germinating, there is a high probability that your germination technique is not 100% correct.  

You are welcome to germinate your seeds any way you like. We realize that everyone has their own way! However, to take advantage of our replacement guarantee you must follow (and prove you followed) our germination technique as listed HERE. Eligibility for the guarantee is only available for 30 days after purchase, or 60-90 days if you are repeat customer. (We have time restrictions because we have no control over how you store the seeds.) If you germinated by a different method, then our guarantee does not apply because there are simply to many variables that may have caused them to not germinate.

If you wish to apply for a free replacement seed(s), please copy and paste the questions below into an email – and answer all the questions. Then send the email to ww @ whitewidow . rocks

Simply sending us a message saying your seeds didn’t germinate is not sufficient. We deal with to many fraudsters that abuse our guarantee – so these questions MUST be answered and you must request your replacements before the seeds are thrown out. We will require you to prove the seeds did not germinate by photos and by chatting with our customer service reps.

This is store policy and we no longer make any exceptions.

  1. How many seeds and what strain(s) did not germinate?
  2. Did you follow our germination guide exactly? If not, what method did you use?
  3. What temperature did you germinate the seeds at?
  4. How do you know the temp? (Digital thermometer, room temp, guess, etc)
  5. How many days have the seeds been germinating?
  6. Where did you germinate the seeds? (Closet, cupboard, grow tent etc)
  7. What kind of container did you use? (Bag, plates, plastic, etc)
  8. What kind of water did you use? (Tap, bottled, distilled, etc)
  9. Wash your hands. Gently squish the seed(s). Do they still feel firm or are they soft/squishy?

If it is determined that you did everything correctly as per our policy, we are happy to issue you store credit for the value of the seed that failed to germinate. If you wish to have another sent out immediately, please place a new order and use the store credit.

** Any free seeds provided are not eligible for this guarantee. For example, if you purchased 5 Lemon Drop seeds, and we sent you 6 Lemon Drop seeds. If one of those does not germinate, then you are ineligible for a free replacement.