GUARANTEE

We understand seeds and PRIDE OURSELVES on the quality and exceptional germination rates of our seeds.  (READ THE REVIEWS HERE).  Unlike all other seed banks which stock THOUSANDS of different strains from an array of seedbanks, we have chosen to focus on a small amount of the most mainstream, interesting, and exploratory strains and produce them in-house. By maintaining a smaller catalog and lower volumes of seeds we can fully ensure freshness.

OUR PRODUCTION AND STORAGE METHOD

All our seeds arrive immediately after harvest from our facility in Spain, and are hand sorted for size, color, and age (PURCHASE B-GRADES HERE), and then processed through a final drying stage to reduce the humidity down to just 2-5%. We then cold store all our bulk seeds at 1-2 Celsius. (This ensures the viability of each seed will be maximized, as humidity and high temps greatly reduce germination rates). As demand requires we pull small quantities from cold storage and package them into their final air tight, sealed, micro containers. We add a small piece of ultra dry (also 2% humidity) silica desiccant to each container to remove any humidity that might have gotten in during final packaging. These packaged seeds are then returned to cold storage until a sale is completed. This ENSURES you are ALWAYS GETTING THE FRESHEST AND MOST VIABLE SEEDS that money can buy!

WHY DO SEEDS NOT GERMINATE?

It is pretty black and white here. Seeds are looking for a specific environment and if they don’t see it, they won’t germinate. In 99.99% of cases the lack of germination (especially with multiple seeds) is simply because of a wrong germination technique, or by grower error.  Almost always it is because of overly WET environments, causing the seeds to essentially drown and/or rot. Seeds are looking for a humid environment, they need to breath, and will not germinate if they are swimming in water! The other main reasons is not attaining proper temps (24-27C), or allowing enough time.  (It can take anywhere from 2 to 10 days for a seed to germinate!) Why the longer times? The coat on the seed can sometimes become overly HARD, and not easily let water / oxygen in. So, it can take a lot longer for permeation and to start the germination process. Hydrogen peroxide helps with this!

NATURAL “DUDS“

A seed can look absolutely perfect, but actually just doesn’t have what it takes genetically to germinate. It’s almost impossible to tell. This is mainly why we offer a germination guarantee. If you’ve done everything perfectly and the seed still does not germinate, then there is a chance you just got a natural “dud”. It happens and we have no control over Nature. But we statistically know that it only occurs in about 1 in 80 of OUR SEEDS. We know this ratio as our commercial growers report back to us their germination rates (that grow thousands of our seeds per run).  So if you have more than 1 seed in 80 not germinating, there is definitely something wrong with your germination method and the seeds are not happy.

OUR POLICY

You are welcome to germinate your seeds any way you like. We realize that everyone has their own way! However, if you want to take advantage of our replacement guarantee (FOR NATURAL DUDS) you must follow (and prove you followed) our germination technique as listed HERE. Eligibility for the guarantee is only available for 30 days after purchase, or 60 days if you are a repeat customer. We have time restrictions because we have no control over how you store the seeds. If you germinated by a different method, then our guarantee does not apply because there are simply to many variables out of our control that may have caused them to not germinate.

WHY DO WE REQUIRE OUR SPECIFC GERMINATION METHOD VS ALL OTHERS?

The primary reason is because after testing all methods, ours has the absolute highest germination rates, especially when you use some hydrogen peroxide. We spent months testing thousands of seeds and different germination methods and our method constantly out performed (by a large margin) all other methods such as: direct to dirt, rockwool, cup of water, etc.

Our germination method also allows us to VERIFY that the seeds are in fact natural duds. You send us a photo, some details, and if you did everything as required, we can verify it.

That being said – please keep in mind that we are a business (not a charity) and this industry is rampant with shady people and extreme fraud. We’re not going to just give away free seeds because someone simply said their seeds did not grow. If you get a natural dud, all that we ask is that you simply contact customer service, provide the required information (SEE BELOW) and photos to prove your seed didn’t grow, and we’ll take care of you. If you can’t bother to provide us a photo and information to prove what you are saying is true – then we simply can’t help you. 🙂

OTHER THINGS TO KEEP IN MIND

FYI – If your seeds have MOLDED / BLACKEND – it is because of a non-sterile germinating environment. Our germination guarantee does not cover molded seeds as it is the customer’s responsibility to ensure they adequate sterilize their equipment and utilize hydrogen peroxide. If your seeds have turned black… please don’t even bother applying for replacements. That is 100% grower error.

We also will not provide free replacements if a heat mat was used. They always overheat seeds and cause their death due to their internal thermostats not being able to control heat properly. All it takes is one hot spike cycle and the seeds are cooked! This is why we do not sell heat mats. We wanted to sell them, but after testing all the ones you can find in grow shops, Amazon, etc,… we found they all caused problems. Do not use them!

PLEASE DO NOT DO THIS

We do not know you. We do not know your experience level, or if you are making a fraudulent claim to try get free product. So PLEASE do not simply send us a message saying “My seeds didn’t germinate… I’ve been doing this for X amount of years ….. I’m an expert grower… I don’t make mistakes…. etc etc.” We have a policy in place to ensure people don’t abuse our guarantee, to weed out fraud, identify problems, to figure out if they are in fact natural duds, and to ultimately to make the experience better for everyone. The countless amount of times we’ve identified problems that growers have overlooked – is the EXACT reason why we have to have this strict policy. Everyone makes mistakes and overlooks things… you’re human. But we need details and a photo to verify everything you are saying if you want us to take you seriously and to help.

HOW TO APPLY FOR THE GUARANTEE?

If you wish to apply for a free replacement seed credit, please copy and paste the questions below into an email – and answer all the questions. Then send the email to ww @ whitewidow . rocks .

  1. How many seeds and what strain(s) did not germinate?
  2. What germination method did you use? (Soil, peat pods, glass of water, paper towel, plastic bag, our method)
  3. What temperature did you germinate the seeds at?
  4. How do you know the temp? (Digital thermometer, room temp, guess, etc)
  5. How many days have the seeds been germinating?
  6. Where did you germinate the seeds? (Closet, cupboard, grow tent etc)
  7. What kind of water did you use? (Tap, bottled, distilled)
  8. Did you use a heat mat?
  9. Wash your hands. Gently squish the seed(s). Do they still feel firm or are they soft/squishy?
  10. Have they changed color?
  11. *** Send us a photo of these seeds – up close and as high resolution as possible.

EFFECTIVE AS OF 2024 – WE NO LONGER OFFER CREDIT FOR MORE THAN 2 SEEDS. SO THE MAXIUMUM CREDIT YOU CAN APPLY FOR IS 2 SEEDS PER ORDER. THERE IS A LEARNING CURVE TO GERMINATING AND GROWING. PLEASE DO NOT BLAME AND EXPECT US TO PAY FOR YOUR ERRORS.

** Any free seeds provided are not eligible for this guarantee. This includes with any promotion where free seeds are provided. For example, if you purchased 5 Lemon Drop seeds, and we sent you 6 Lemon Drop seeds. If one of those does not germinate, then you are ineligible for a free replacement.